Patient Rights & Responsibilities
At Healers Clinic, we believe in empowering our patients with knowledge about their rights and responsibilities to ensure the best possible healthcare experience.
Your Rights as a Patient
Every patient at Healers Clinic is entitled to the following fundamental rights:
Right to Quality Healthcare
- • Receive safe, professional, and ethical medical care
- • Access to qualified healthcare professionals
- • Treatment that respects your dignity and values
- • Care regardless of race, religion, gender, or nationality
Right to Information
- • Clear explanation of your diagnosis and treatment options
- • Information about risks, benefits, and alternatives
- • Access to your medical records upon request
- • Transparent billing and cost information
Right to Informed Consent
- • Give or refuse consent for any treatment
- • Withdraw consent at any time
- • Participate in decisions about your care
- • Seek second opinions when desired
Right to Privacy & Confidentiality
- • Confidential treatment of all medical records
- • Privacy during consultations and treatments
- • Control over who receives your health information
- • Protection of personal data per UAE laws
Additional Patient Rights
Communication & Respect
- • Right to respectful and considerate care
- • Right to have an interpreter if needed
- • Right to voice complaints without fear
- • Right to have family involvement in care decisions
Treatment Choices
- • Right to refuse treatment
- • Right to leave against medical advice
- • Right to pain management
- • Right to emergency medical care
Your Responsibilities as a Patient
To ensure the best healthcare outcomes, we kindly ask patients to fulfill these responsibilities:
Provide Accurate Information
Share complete and honest information about your health history, medications, allergies, and current symptoms to help us provide the best care possible.
Follow Treatment Plans
Adhere to prescribed treatments, take medications as directed, and attend follow-up appointments. Inform your healthcare provider if you cannot follow the treatment plan.
Respect Staff and Other Patients
Treat healthcare staff and other patients with courtesy and respect. Follow clinic policies and help maintain a healing environment for everyone.
Meet Financial Obligations
Understand your insurance coverage, provide necessary documentation, and fulfill financial responsibilities for services received in a timely manner.
How to Exercise Your Rights
Voice Your Concerns
If you have concerns about your care or feel your rights have not been respected:
- • Speak directly with your healthcare provider
- • Contact our Patient Relations department
- • Submit a formal complaint through our feedback system
- • Contact Dubai Health Authority if needed
Access Your Medical Records
To request copies of your medical records, contact our Medical Records department with proper identification. Processing typically takes 3-5 business days.
Questions About Your Rights?
Our Patient Advocacy team is available to help you understand and exercise your rights. Contact us at +971562741787 or email [email protected].
We're Here to Support You
At Healers Clinic, your well-being is our priority. We're committed to upholding your rights and working together for your optimal health.