1. Information We Collect

Personal Health Information (PHI)

We collect and process personal health information as part of providing you with healthcare services:

• Medical history and current health conditions
• Treatment records and consultation notes
• Laboratory test results and diagnostic reports
• Prescription and medication information
• Insurance and billing information
• Emergency contact details

Personal Information

• Name, date of birth, and contact information
• Identification documents (Emirates ID, passport)
• Communication preferences
• Appointment scheduling information

Website Usage Data

• IP address and browser information
• Pages visited and time spent on our website
• Referral sources and search terms
• Cookie and tracking technology data

2. How We Use Your Information

Healthcare Services

• Providing medical consultations and treatments
• Coordinating care between healthcare providers
• Maintaining accurate medical records
• Scheduling appointments and follow-ups
• Processing insurance claims and billing

Communication

• Sending appointment reminders and health updates
• Sharing test results and treatment recommendations
• Providing educational health information
• Responding to your inquiries and concerns

Quality Improvement

• Analyzing treatment outcomes and effectiveness
• Improving our services and patient experience
• Training healthcare professionals
• Research and development (with anonymized data)

3. Information Sharing

When We May Share Information

• Healthcare Providers: With your consent, we may share information with other healthcare professionals involved in your care
• Insurance Companies: For processing claims and pre-authorization requests
• Legal Requirements: When required by UAE law or court orders
• Emergency Situations: To protect your health or safety in urgent circumstances
• Business Partners: With trusted service providers who help us operate our clinic (under strict confidentiality agreements)

4. Data Security

We implement comprehensive security measures to protect your personal health information:

5. Your Privacy Rights

How to Exercise Your Rights

To exercise any of these rights, please contact our Privacy Officer:

6. Data Retention

We retain your information for different periods based on the type of data and legal requirements:

7. Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience:

You can manage your cookie preferences through your browser settings or our cookie preference center.

8. International Transfers

Your personal information may be transferred to and processed in countries outside the UAE for certain services. When this occurs, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by UAE authorities
• Standard contractual clauses
• Certification schemes and codes of conduct
• Explicit consent where required

9. Children's Privacy

We provide healthcare services to patients of all ages. For patients under 18 years old:

• Parental or guardian consent is required for treatment
• Parents/guardians have access to their child's medical records
• We maintain appropriate safeguards for pediatric information
• Age-appropriate communication is used when interacting with minors

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will:

• Post updated versions on our website
• Notify you of significant changes via email or during your visit
• Maintain a record of previous versions
• Ensure changes comply with applicable laws

11. Contact Information